Current renters

Current renters

We hope the following information will assist you to find and settle into your new home and help facilitate a smooth and mutually beneficial relationship.

emergency repairs

Our office will be closed for business from 12 pm Tuesday 24th December and will re-open at 9 am Thursday 2nd January 2025.

If you have any EMERGENCY maintenance issues during this time, please call the appropriate 24-hour tradesperson below. Please also ensure you notify us via email that you have contacted them.

Plumbing

Biskon Plumbing
0408 883 788

Esteem Group
1300 791 780

Electrical

Coolhand Electrical
0422 710 679

Keys or locks

Kon The Locksmith
0412 558 850

Flood Restoration

The Squeaky Clean Team
1300 682 563

rental application

Our Rental Application Form can be completed online. Click on the link to apply:

app.snug.com/apply/abercrombys

If you can’t access our online application form, please download the application form below and return to our office via email to rentals@abercrombys.com.au

To avoid any delays with processing your application, please ensure you complete the application in its entirety.

Rental Application Form

repairs & maintenance

Abercrombys Real Estate are committed to attending to maintenance issues as soon as possible, however it is often necessary to obtain the Residential Rental Providers approval and/or quotes before any work can commence.

All requests for repairs & maintenance should be put in writing. Please complete our online maintenance request form and provide as much information as possible to assist us in addressing any issues.

Maintenance Request

what are considered urgent repairs?

Under the Residential Tenancies Act, the following are considered ‘Urgent Repairs’:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
  • the gas, electricity or water supply is not working
  • a cooling appliance or service provided by the rental provider is not working
  • the property does not meet minimum standards
  • a safety-related device, such as a smoke alarm or pool fence, is not working
  • an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
  • any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
  • a serious problem with a lift or staircase

Should an emergency situation arise after hours, please refer to the ‘Renter Information Kit’ you received at the commencement of the lease. Alternatively, please contact 9864 5353 for further information.

Vacating Request

Your Residential Rental Agreement is a legally binding contract, providing protection for both you and the Residential Rental Provider. You can terminate the Rental Agreement in the following ways: If you intend to vacate at the end of your Rental Agreement you are required to give twenty-eight (28) days WRITTEN notice to the expiry of the fixed term of your agreement. Please note that at least three (3) additional business days notice must be given when mailing your written advice of intention to vacate.

Vacating Request

general renter information
RESIDENTIAL RENTAL AGREEMENT

Your Rental Agreement is a legal contract between a Renter & a Residential Rental Provider. It outlines your rights & obligations in relation to your Tenancy. Once your initial lease term expires, your Tenancy will automatically exist on a periodic basis unless otherwise advised. If you wish to renew the lease, for a further fixed term, please contact your Property Manager.

CONDITION REPORT

This document is as important as a Rental Agreement. It outlines the condition of the property at the commencement of your Tenancy. The condition report is then used as a reference at the end of your Tenancy and is the basis on which your bond is refunded. Please ensure you check the Condition Report thoroughly upon moving in, and return the signed copy to our office within 10 working days.

GAS, ELECTRICITY & TELEPHONE CONNECTION

You will need to make your own arrangements to have these services connected. We recommend connectnow www.connectnow.com.au .  Connectnow provide an easy to use service that helps you to find suppliers in your area and arrange them all in the one spot.

They can sort your electricity, gas, internet, pay TV and more in one phone call.

KEYS

At the commencement of your Tenancy, you will be given one set of keys to the premises. Extra sets of keys that you may require are to be cut at the Renters expense. As an added measure of security, Abercromby’s Real Estate recommends that new Renters change the locks to all external doors. The cost associated with this is at the Renters expense. Please be aware that should you change any lock to your rental premise, you are required under the Residential Tenancies Act 1997 to provide our office with a complete set of keys for any new locks, likewise, any change to Security Alarm Codes should be advised to this office.

RENT

Rent payments are to be made in advance as set out under the Residential Rental Agreement. If at any time you are unable to make a payment on or before the due date, please make immediate contact with your Property Manager. Our preferred method of rent payment is by BPAY or by using the Macquarie Bank DEFT Payment System. To pay your rent by BPAY, from your cheque or savings account, simply pay online or over the phone through your own financial institution using the BPAY Biller Code and DEFT reference number located on your DEFT card. To pay your rent by Credit Card visit www.deft.com.au, create a username and password and follow the prompts and use the DEFT reference number located on your DEFT card., or phone 1300 301 090. If making rental payments by mail, a receipt will only be returned if requested and a self-addressed stamped envelope is provided. Should extra person/s decide to move into the premises after the lease has commenced, you are required to receive permission from your property manager. We ask that you advise our office as soon as possible and have any potential Renter/s complete a Rental Application form.

PERIODIC INSPECTIONS

During the course of your Tenancy, the premises will be inspected periodically by your property manager at Abercromby’s Real Estate Pty Ltd, after the required notice has been given. Three (3) months after you move into the premises, an inspection will be carried out. Our office will contact you in advance to make arrangements for a mutually convenient time. Thereafter, provided that everything is in order, further inspections will be carried out at six (6) monthly intervals.

VACATING

Your Residential Rental Agreement is a legally binding contract, providing protection for both you and the Residential Rental Provider. You can terminate the Rental Agreement in the following ways: If you intend to vacate at the end of your Rental Agreement you are required to give twenty-eight (28) days WRITTEN notice to the expiry of the fixed term of your agreement. Please note that at least three (3) additional business days notice must be given when mailing your written advice of intention to vacate. Please refer to our ‘Online Tenancy Vacating Request’ form.